Clients receive therapy free of charge, however donations are always welcome as over 90% of our income comes from donations, fundraising and gifts in Wills.

Please give us as much notice as possible as cancellations within 48 hours of the appointment still have to be paid for by CancerCare. Please ring 03330 150 628. Sessions cancelled within 48 hrs of the appointment will be forfeited.

Yes. All our therapists are qualified and experienced practitioners who meet the requirements of both national and local registering bodies and are fully insured.

Yes, they are welcome. We also provide a service for children bereaved for any reason.

Session limits are generally up to 16 sessions for counselling and our Children and Young People’s Service, and 10 sessions for all other complementary therapies.

Yes, although we would not usually provide counselling if you are receiving psychological services elsewhere.

Your details are kept on a secure database and are confidential within CancerCare. You can ask to see them by writing to the Director of Client Services at our Head Office in Lancaster.

Yes. We work with anyone affected by cancer and also other potentially life-limiting conditions including M.S and Motor Neurone Disease. If in doubt, please ask.

You can bring someone with you to the initial meeting and subsequently to wait in the lounge for you.

Yes. Yes. If you are struggling to get to our centre to attend your appointment we have a team of volunteer drivers who can pick you up and take you home afterwards. Please ask a member of our Therapy Coordination Team or your therapist for more information.

Unfortunately there may be times when CancerCare is not the most appropriate service for you. If that is the case, we will do our best to signpost you to the right service.