Privacy Policy

At CancerCare we are committed to protecting your privacy and protecting any personal information we obtain about you. Whether you are just visiting our website or are a financial supporter, shopper or when you interact with us by phone, we sometimes receive personal information about you. This Privacy Policy sets out how we obtain, use and store your personal information.

Please read this policy carefully to understand how we collect, use and store your personal information.

Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998.

Who we are

CancerCare North Lancs and South Lakeland is a registered charity (charity number 1120048). CancerCare’s registered address is CancerCare, Slynedales, Slynedales Road, Lancaster, LA 2 6ST. CancerCare is a Company Limited by Guarantee number and its Company No is 6241210.

How we collect information about you

We may collect information about you whenever you interact with us. For example, if you register for one of our events, sign up to our newsletter, donate to us, apply for a job or volunteering opportunity, or otherwise give us any other personal information.

What information we collect

When you interact with us, we may collect, names, addresses, email addresses, telephone numbers, bank account details when paying for an event, where appropriate dates of birth and relevant medical information. We do not usually collect ‘sensitive personal data’ about our supporters e.g. health status unless there is a clear reason for doing so such as the Cross Bay Challenge or similar fundraising event or where we need this information to ensure that we provide appropriate facilities or support to enable you to participate in an event. Clear notices will be provided on registration/application forms for such events so it is clear what information is needed and why we need it.

We may collect some or all of this information when you visit our website, depending on how you use it. We monitor how people use our website so we can improve it. However, you can use our website anonymously without giving us information and we don’t know who you are. If you visit our site anonymously we may still record information about:

  • The areas of the website you visit
  • The amount of time you spend on the site
  • Whether you are new to the site, or have visited before
  • How you came to our site, for example via a search engine or through an email link

We do this by using Cookies, we will explain more about Cookies later.

How we use this information

CancerCare will use your personal information for a number of reasons including the following:

  • In relation to any correspondence you have entered into with us whether by letter, email, social media or another means
  • For ‘service administration purposes’, which means CancerCare may contact you for reasons related to your donation you have made or the activity or online content you have signed up for
  • For internal record keeping
  • To provide you with any information regarding our events or activities or online content you have agreed to receive

Will CancerCare share my personal information with anyone else?

We will only share personal information within CancerCare for the purposes for which it was obtained. We will keep your information confidential except where disclosure is required or permitted by the law (for example to Government bodies for tax purposes or law enforcement agencies for the prevention and detection of crime, subject to such bodies providing us with a relevant request in writing).

How we protect your personal information

We take appropriate physical, electronic and managerial measures to ensure we keep your information secure, accurate and up to date, and that we only keep it as long as is reasonable and necessary.

Although we use appropriate security measures once we have received your personal information, the transmission of information over the internet is never completely secure. We do our best to protect personal information, but we cannot guarantee the security of information transmitted to our website, so any transmission is at the owner’s risk. However, any credit card details received via our website or by telephone are passed securely according to the Payment Card Industry Security Standards.

How long will CancerCare keep my personal information?

We will hold your personal information on our systems for as long as is necessary for the relevant activity e.g. we will keep a record of donations for at least 7 years. If you request us not to send you marketing information we will keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us.

Cookies Policy

Cookies are small text files on your device. They are made by your web browser when you visit a website. Every time you go back to that website, your browser will send the cookie file back to the website’s server. They improve your experience of using a website for example, by remembering your preference setting and by measuring your use of a website to ensure that it meets your need. You can find more information about Cookies at www.allaboutcookies.org

Disabling Cookies

You can manually delete old cookies, and stop cookies from being saved to your hard drive in the future. Find out more on the all about cookies website.

On the website generally

We use Google Analytics to understand how people use our website so we can make it more effective. Google Analytics collects anonymous information about what people do on our website, where they came from, and whether they have completed any tasks on the site, for example signing up to volunteer or to donate. Google Analytics tracks this information using cookies and Java Script Code.

Job Applicants and current and former CancerCare employees

If you apply to work at CancerCare we will only use the information you give us to process your application. If we want to disclose information to someone outside the organisation for example, if we need to obtain a reference or we need to complete a Disclosure from the Disclosure & Barring Service , we will make sure we tell you beforehand, unless we are required to do so by the law.

If you are unsuccessful in your job application, we will hold your personal information for six months after we have finished recruiting the post you applied for. After this date we will destroy or delete the information. If you begin employment we keep the information in this file secure, and will only use it for matters that apply directly to your employment.

Once you stop working for us we will keep this file according to our retention guidelines.

You can request details of the personal information we hold about you under the Data Protection Act 1998. We may ask you for an administration fee of £10. If you would like a copy of the information we hold on you, please write to:

Head of Operations, CancerCare, Slynedales, Lancaster, LA2 6ST

How to find out what personal information we hold about you

You can request details of the personal information we hold about you under the Data Protection Act 1998. We may ask you for an administrative fee of £10.00.

If you would like a copy of the information we hold on you, please write to: 

CancerCare North Lancashire & South Lakeland

Slynedales, 

Slyne Road,

Lancaster,

LA2 6ST

Or email This email address is being protected from spambots. You need JavaScript enabled to view it. 

Or call us on 01524 381 820

If you want to have your details removed from our marketing mailing lists, or to change your marketing preferences, please email This email address is being protected from spambots. You need JavaScript enabled to view it.

How to change the personal information we hold about you

If you want to update the information we hold for you, or you think any information we have about you is incorrect or incomplete, please get in touch as soon as possible.

You can contact us using the same details above.

Our privacy policy may change from time to time, so please check this page occasionally to see if we have included any updates or changes, and that you are happy with them.

Changes to CancerCare’s Privacy Policy

This Privacy Policy may be updated from time to time so you may wish to check it each time you submit personal information.