The Staff are what makes CancerCare so special

on Friday, 17 February 2017. Posted in Blog Tags Aromatherapy, cancer, CancerCare, Lancaster, Lancaster Youth Council, slynedales, Teenage cancer support, Trustees

CancerCare CEO Neil's Weekly Blog

Good Morning from Lancaster. I arrived in work this morning to be greeted by a fabulous email from a client. It is both inspiring and heart-warming, making for a very Happy Friday.

"I would to like to express my sincere gratitude to CancerCare, and the all the team involved in such a vital service."

"Firstly, and most importantly I would like to say a huge thank you from my heart to Dani and all the care she has provided throughout my treatments. Dani is courteous, kind, heart-warming and has made a real difference to my well-being. The way Dani welcomes you on arrival is so professional, while making you feel like you’re at home!

I cannot say how impressive Dani was from day one. Dani took time out to have a brief conversation before and after treatment, which the latter made me feel at ease from the word go.

The way Dani provides the aromatherapy sessions is second to none, she is very professional yet has such a bubbly personality, which makes going to CancerCare a real treat for me.

After struggling and battling the dreaded C word for over 3 years, that 1 hour with Dani and time on my own without all the struggles throughout my daily routine, has made a positive impact and helped me come to terms to deal with this on-going horrendous battle.

Another thank you goes to all the reception team, who always makes you feel very welcome, that offer of a cuppa is such a kind thought – so for from the word go, like I mentioned before it really does feel homely.

Yet another thank you must go to Andrea Partridge, whom from the very start of my visits to CancerCare always took time out to chat and talk though where I am up to with treatments at the RLI, and asking not just how I am but my family too. The Phoenix group on Facebook, Andrea set up has been a fantastic help, and getting the opportunity to talk with other people suffering Cancer.

I’m sure there are so many other people behind the scenes involved, please would you pass my gratitude to them too. There is not one room for improvement, the staff are what make CancerCare so special, and this service needs to continue in our community without a doubt."      - Chris


 

In other good news this week, I am pleased to say that we have appointed three new trustees to our board. They are Norah Mercer, Peter Harrison and Kate Shawcross. They will be joining us from April and I will introduce you to them in the coming weeks.

Wednesday was an early start for me, with a 6.30am breakfast meeting with a group of Morecambe businesses. Hopefully this will lead to some useful follow-ups and if nothing else, it has enabled me to raise the profile of CancerCare to a local and interested audience.

Neil and James FlynnOn Thursday I welcomed a small group of teenagers from The Lancaster District Youth Council, including their main representative, James Flynn, who talked me through an excellent presentation summarising the work they have done with a number of youth groups on the topic of Cancer and CancerCare services for this age group. This is really excellent feedback and their ideas will feed into the large bank of data that we have so far obtained.

And finally, today I am catching up with all kinds of correspondence including an update report to our three local members of parliament, who have all been engaged and supportive of our work.

The weekend will be one to relax with I hope. Whatever you are doing have a good one.

Regards, Neil Townsend